FAQ
When will my order be shipped?
Plants are shipped on the Monday or Tuesday following your purchase. If you place an order on a Monday or Tuesday, it will be shipped the following week.
All orders are shipped via UPS, except for orders to Hawaii, Alaska, and Puerto Rico, which are shipped via USPS.
Additional shipping charges may apply for deliveries to Hawaii, Alaska, and Puerto Rico.
How much does shipping cost?
Shipping costs vary depending on the size, weight, and destination of the order. Rates typically start at around $12-15. Please note that I do not profit from shipping costs - 100% of the cost goes toward safely delivering your plant to its destination.
Should I add weather protection to my order?
If temperatures in your area are expected to drop below 50°F at any point within two weeks of your purchase, please be sure to add a heat pack to your order.
If temperature in your area are expected to drop below 45°F at any point within two weeks of your purchase, please insulate the box as well.
We do not recommend shipping to locations with below-freezing temperatures. If you choose to place an order during freezing conditions and the plants arrive damaged, we cannot offer a replacement or credit.
We kindly suggest waiting until the weather warms up a bit before ordering. Thank you for understanding!
Can I order a plant that says "local pickup only" to be shipped?
Yes, we absolutely can ship a larger plant that says "Local Pickup Only" in the size description. Please note, there may be an additional shipping invoice following your purchase. If you no longer want the plant after the invoice is received, a 20% non-refundable cancellation fee will apply to the order total before being refunded.
May I shop the shade~house in person?
Unfortunately, the shade~house isn't open to the public. If you're interested in seeing the exact plant you'll receive, please email or DM us and we'll happily send you photos of our current stock!
